Cookie Policy

Last updated in March 2019.

Our Cookies policy explains how we use cookies and other internet tracking software. It also explains the choices you can make about whether we can put some types of cookies on your PC, tablet or mobile phone.

In this policy, where we say 'cookies' it can also mean other software that collects data while you use our websites and mobile apps.

Data we collect will be held by Lloyds Bank. We use this data to:

  • Protect you from fraud and keep improving security
  • Study how people use our websites and apps and our other services, so we can improve them
We may share this data with other companies in the Group.

What are cookies?

Cookies are small files that are sent to your PC, mobile phone or tablet when you visit a website. They stay on your device and are sent back to the website they came from when you visit it again. Cookies collect data and send it to us while you use the site. These are written into mobile apps and web pages that you go to on your device.

Swipe
CategoryWhat they doMy choices
Strictly necessaryThese cookies are needed to run our website, they tell us how the site is working so we can find and fix any problems.You can’t turn off these cookies
FunctionalWe do not use these cookies on this site-
PerformanceThese cookies tell us how you and our other customers user our website. We combine all this data together and study it.We’ll ask for your consent to use these cookies
MarketingWe do not use these cookies on this site-
Keep in mind

Multiple users
If more than one person uses your device, the choices set up by other people will apply to you as well unless you change them. For example, if you share a computer with your family, you may see ads based on sites they have visited as well as sites you have visited.

Cookies with more than one use
Some of our cookies collect data for more than one use. We will only use these cookies for their essential purposes unless you have given your consent to any other uses they have.

Cookies that are already on your device
Turning off one or more types of cookies will not delete any that have been downloaded in the past. We may still use data we collected up to that point, but will stop collecting new data.

Managing cookies choices in your browser
You can turn off or delete cookies in your browser. If you do this, it may affect sites that use similar cookies to us.

Cookies choices you set in your browser replace any you set on a single website. For instance, if you run an ad blocker on your browser, you won't see ads that are tailored to you, even if you have turned on marketing cookies.

Find out how to manage cookies in common browsers (Internet Explorer, Chrome, Firefox and Safari) on the Information Commissioners’ Office (ICO) website.